When will my order be posted?
After receiving your payment, your mail will be shipped within 24 to 72 hours.
What courier company do you use?
It depends on which consignment method is used. Quite possibly, various local cargo companies may be employed to handle your commodities.
Can I track my parcel?
Yes, you can monitor it at https://www.17track.net/
As our patron, you'll obtain a tracking number in your shipping confirmation email. This is activated within 24 to 48 hours afterwards. Click on your personalised link to follow the progress of your container through the distribution network.
What if tracking displays that my shipment has arrived when it hasn't?
If you're not in receipt of your box, yet our tracker shows it has reached your destination, first check if your postman has dropped a note stipulating they were unable to deliver your items. If they show proof of arrival, you'll need to report its loss to the associated company. Also, seek direction from your bank regarding a refund and if the matter requires to be escalated to the police as theft. If you desire extra support, notify our customer service team.
How much does shipping cost?
It really relies on the carrier used to post your carton, and whether regular or express freight was chosen at checkout.
Is free delivery possible?
Yes, if your order total is equal or exceeds the equivalent of 200 EUR in the national currency, then mailing is at no additional fee to you. Our prices are highly competitive, ensuring we give the very best deals.
Help! my product was delivered damaged!
Please email us directly, attaching photographic or video evidence of damage. We may send a replacement at no surplus charge if there is visibly serious destruction to your package.
How prompt are shipments?
Regular transportation takes between 7 to 21 days once your goods are mailed. Express methods take from 5 to 7 days after sending the order. If you haven't acquired your medication within five to seven days, an issue with your address may have arisen. If this is the situation, reach out to the carrier transporting your bundle.
What happens if I'm not at home when my packet is dropped off?
The deliverer usually insists on a signature for visible proof of retrieval. If you're away from your abode at the point of drop off, a message for re-booking a suitable arriving date may be given. Your regimens may also be unloaded at a neighbours for safe-keeping.
Is posting confidential?
Absolutely. All orders are processed in discreet, plain packaging to ensure maximum discretion. We make zero reference to our store or the nature of contents.
Do you ship abroad?
We only offer merchandise to specific locations. Countries we allocate medication to will be presented when checking out.
What about customs charges?
If you inherit a letter from your country's government, informing you of paying additional custom duties, you should request to ignore it and refuse handing over. Your drugs will be directed back to us. Approach us via customer services to transport another carton immediately at no added outlay to you.
I have further questions?
We always welcome your queries. If you have any enquiries with regards to your acquisition, invoice, or postage type, speak to us electronically or via our contact form. Attaching your order id number can help us process your question faster.